Leather Care and Advice

Need help? Contact customer care on 0800 2100 302

LEATHER CARE AND ADVICE

Proper care and treatment of your leather garment ensures longevity. Belstaff’s signature leather handling uses the finest materials, and we take pride in the craftsmanship of
our leather pieces.

Proper care and treatment of your leather garment ensures longevity .Durable and flexible, leather is created by tanning animal rawhide and skin, often cattle hide. Belstaff’s signature leather handling uses the finest materials, and we take pride in the craftsmanship of our leather pieces. Produced in a wide variety of types and styles, leather can be decorated using a variety of techniques and finishes, including our signature hand waxing.

+ Cleaning

Proper care and treatment of your leather garment will not only enhance the appearance but will also ensure its longevity.

• Using a soft brush, gently brush to garment to remove any dust.
• Clean your jacket using cold water and neutral soap (without any chemicals). With a sponge, gently wipe down the outside of the jacket. Avoid using hot water. Do not apply to any areas with fur as this will detrimentally damage the fur.
• Remove the soap with the same method, using only cold water.
• Remove any excess water with a sponge and then shake off to ensure that no water marks are left on the jacket. – Should water marks appear please use a damp sponge and wipe over the affected area before once again removing excess water.

• Allow to dry by hanging the garment in a sufficiently ventilated area, far from direct sources of heat (radiators, etc.) and direct sunlight.
• It is possible to clean the leather with a wool soaked in some neuter cleansing (which also contributes in giving brightness and nourishment to your garment). On suede in certain instances it is possible to remove light and soft stains with a rubber.
We recommend that you do not use a Belstaff wax on a leather jacket as the wax is produced for the wax cotton jackets alone.
Doing any of the following will damage or remove the proofing and may void the garment’s warranty:

• Do not dry clean.
• Do not machine wash.
• Do not tumble dry.
• Do not use soap or detergent of any kind.
• Do not use solvents or bleach.
• Do not iron or starch.
• Do not force dry or expose to a direct flame.
• Do not expose to direct sunlight for a long period of time (such as rear car window).

We would also recommend taking your Belstaff jacket to a specialist reputable and professional Leather Care or cleaning company when needed as this will make caring for it day-to-day much easier. Please contact our customer services team for additional advice on trusted service providers.

+ Storage

• Do not store your jacket in plastic, this is because the film will dry the fabric out.

• Use strong wooden hangers or padded hangers to store your leather coats and jackets, this will help in keeping the shape of your garment. Also, make sure to store the garment in a cool and dry place avoiding humidity and direct sunlight at all costs as it will dry and discolour the leather.

• Try to avoid folding your jacket wherever possible.

+ Repairs

For all queries regarding repairs, please can we advise that you take your garment to your nearest store, or alternatively contact our Customer Service team on 0800 2100 302 or at customerservice@belstaff.com.

+ Special Notes

It is a good idea to try and protect your jacket from heavy downfalls of rain where possible. Once leather gets wet, the natural oils in the material seep to the surface. When things heat up the oils can evaporate, leaving you with a jacket that’s dry and brittle. The best way to prevent water from ruining your jacket is to give it some extra protection. A good leather conditioner will make your jacket more water resistant, as well as keeping the leather strong and looking like new. In the event that your leather garment does get wet, it’s best to allow it to dry naturally.

+ After Care Services

We offer a range of after sales services in our UK stores. You can take your garment to your nearest store, or alternatively contact our Customer Service team on 0800 2100 302 or at customerservice@belstaff.com.

All Outerwear

• Zip replacement.
• Shorten sleeves (leather).
• Shorten trousers.
• Replace lining (whole).
• Replace lining (partial or regional).
• Reinforce stitching.
• Reinforce material (holes or rips).
• Replacement belt (leather).
• Shorten belt.
• Leather retreatment/reconditioning.
• Missing stud buttons (whole set).
• Missing zip pull.

Shoes/Boots

• Re-heel.
• Re-sole (a long leather sole and rubber sole).
• Re-heel and resole.
• Zip replacement.
• Missing buttons/studs.
• Reinforce stitching.
• Re-polish.

+ Warranty

Belstaff takes great pride in the design and craftsmanship of all its products. We seek to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is impeccable.

In the unlikely event that a Belstaff product does not match up to our high standards we will try our hardest to address the problem. Our jackets, accessories and footwear carry a 24-month guarantee from the date of purchase. This applies to items purchased in our standalone stores and online.

If you find a defect with your Belstaff item within the 24 month period you have a further two months to inform us of the issue, please contact Customer Services who will be able to advise you further.

Upon alerting to us to an issue with your item you may be requested to email us images of the damaged article. We will then make an initial assessment and come back to you with the next course of action.

Our warranty does not cover damage caused by wear and tear and misuse of the item.

If your item has been purchased from one of our Authorised Partners we would advise that you reach out to them in the first instance. They will then make arrangements with the relevant team at Belstaff to resolve the issue.

+ Ethical Policy

All our materials are ethically sourced, we visit factories regularly to ensure animals are treated as humanly as possible and that any dyes used do not leave a lasting impact on the environment.

Our leathers our soured from Europa and Africa (each skin is certified by a document / technical sheet which is presented at customs which certifies the origin of each animal). Different products are produced in different countries. We produce in Italy, Romania, Portugal, Turkey, Tunisia. The leather used varies greatly on the product and each item is checked on arrival in our warehouse in Italy – this is a manual process. Any irregularities in stitching, colour, size, etc. are recorded and the product sent back to the factory. Should a factory have repeat instances where the products do not meet our quality standards, we would notify them in writing of our concerns, give them the opportunity to correct the issues. If the issues are not addressed, we would switch to another factory. All of our leather tanning is done in Italy by certified structures as required by law.

Unfortunately we don’t have TOG values to share, but we can confirm that we use a high quality down filling, made by 90% of duck down feathers and 10% of duck small feathers. The higher percentage of down feathers gives the garment its particular lightweight appearance but also ensures good performance in terms of warmth. The down filling is contained by a lightweight and specific down-bag, which prevents feathers from coming out. Also, our suppliers declare to comply with animal welfare policies and have refrained from using materials originating from animals submitted to cruel and painful practices, such as live plucking, or being brutally killed.